Privacy Policy

 

At Periwinkle Mental Health – Psychiatry & Wellness, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website or services, including SMS messaging.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other details provided during communication or appointment scheduling.

  • Mobile Information: Phone number and SMS consent status.

  • Health Information: Medical history, medications, and other details relevant to your care.

  • Payment Information: Billing details provided for our services.

  • Technical Information: IP address, browser type, and usage data collected through cookies or analytics tools.

How We Use Your Information

We use your information to:

  • Provide telehealth and in-person healthcare services.

  • Schedule, confirm, and remind you of appointments—including through SMS messaging.

  • Communicate with you regarding services or care-related updates.

  • Process payments securely.

  • Improve our website, operations, and services.

  • Comply with legal and regulatory obligations.

SMS Messaging and Consent

By providing your mobile number and opting in, you may receive SMS messages related to:

  • Appointment reminders

  • Appointment confirmations

  • Two-way customer-care messaging

Message frequency varies. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP or UNSUBSCRIBE to any message you receive.
Reply HELP for assistance, or contact us using the information below.

Sharing Your Information

Your information will not be sold or shared for marketing or promotional purposes, under any circumstances.
Your personal and mobile information will never be shared with third parties for marketing or promotional purposes, even with your consent. ✔ (Required clause)

We do not transfer or share your personal data with any external organizations under any circumstances outside of what is required to deliver care. Access to your data is strictly limited to authorized personnel, and we maintain robust policies and technical safeguards to prevent unauthorized sharing or disclosure. ✔ (Required clause)

We may share information only in the following situations:

  • Healthcare Providers: When necessary to coordinate your care (with your authorization).

  • Legal Requirements: To comply with subpoenas, court orders, or other legal obligations.

  • Third-Party Services: For secure payment processing, scheduling, electronic health record (EHR) operations, or similar functions — all in compliance with privacy regulations.

Mobile opt-in information is never shared with third parties for any reason.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. These tools may collect non-identifiable information about your interaction with our site.

You can disable cookies in your browser settings, but some features may not function properly.

How We Protect Your Information

We use industry-standard security measures to safeguard your data, including:

  • Encryption of sensitive information

  • Secure servers

  • Access restricted to authorized personnel only

While we take strong measures to protect your information, no method of transmission or storage is 100% secure.

Your Rights

You have the right to:

  • Access your personal and health information

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your data (where legally applicable)

  • Withdraw consent for non-essential data processing

  • Opt out of SMS messaging at any time by replying STOP

To exercise your rights, please contact us using the information below.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date.

 

Contact Us: For questions about this Privacy Policy or your messaging rights, email us at info@periwinkle-mental-health.com or call (440) 253-0335. You may also use our contact form at https://www.periwinkle-mental-health.com/contact.